Winter season 2021/22 - ski area Ischgl/Samnaun

COVID-19 Compliance

This page is continuously updated (Version: 23rd November 2021).


We are delighted to welcome you for skiing and snowboarding in the Silvretta Arena Ischgl/Samnaun.

Both activities will - especially as we are still unfortunately in a pandemic - be somewhat different this season. Nevertheless we are convinced that this winter too, you will be able to spend some beautiful and relaxing days of skiing in our cross-border Silvretta Arena, which, with a slope area of 500 hectares that is groomed each day, enables you to keep a sufficient safety distance.

HEALTH IS A TOP PRIORITY

Experience from our safety and hygiene measures in the summer has shown, that these measures are “practical” and enable a mostly unrestricted holiday.
We are all responsible for a good and safe interaction with one another. If we stick to a few rules, nothing will be in the way of an unforgettable, and above all, a safe skiing and holiday experience.

In alignment with and supplementary to the current legal requirements in force, the policy makers in Ischgl and Samnaun have therefore developed a comprehensive set of measures, that have the aim of ensuring the health and safety of our guests, our employees and the local population.

For your visit to the Silvretta Arena, in addition to your ski pass, you will need valid proof of 2G status (vaccinated or recovered). Additionally, in Austria, wearing a FFP2 mask in the cable cars and chair lifts with covers is mandatory. The mask requirement also applies in covered queuing areas.

Open facilities in Ischgl and Samnaun

Buy a ski ticket

How do ticket sales work in the winter season 2021/22?

When buying a ticket, your 2G-status (GreenCheck) will be verified at the cable car cash desk or reception (OPOS-hotel sales outlet). Individuals who have 2G-proof (vaccinated or recovered) can buy any ski ticket.

When purchasing tickets, 2G status (GreenCheck) is verified at the cable car ticket office or, in Samnaun hotels, at reception (OPOS hotel sales point).
People who possess a 2G-certificate (vaccinated or recovered), can in principle, buy any type of ski pass.

People who do have no proof of 2G status and therefore are neither vaccinated or recovered, will not receive any transport tickets.

Children under the age of 12 are exempt from the requirement to produce proof of a low epidemiological risk (no 2G- or 3G-proof required).

For children of age 12 and up and who are required to attend school in Austria, the Corona-Testpass („Ninja-Pass“) is accepted as 2G-proof.

Region tickets that were not purchased at the ski pass sales points of the cable car in Ischgl or Samnaun must be activated before they can be used for the first time.
If the activation has already been carried out by an affiliated company, no further activation is necessary.

To activate your ski pass you need a valid one
2G proof.

You have the following options to activate your ski pass:

Online-Activation

visit following websites

ONLINE AKTIVATION ISCHGL

ONLINE AKTIVATION SAMNAUN

and activate your transport ticket with your 2G proof (QR code).

Greenpass-Terminal

There are terminals available for activation directly at our valley stations. Here you can "link" your ticket quickly and easily with your 2G proof (QR code).

Ski pass sales points

Your region ticket can also be activated at our ski pass cash desks.

The requirement to show 2G-proof does not apply to individuals who cannot be vaccinated without risk to their life or health. In such cases a relevant doctor's note as well as proof from a competent authority of a negative result from a moleculobiological test for SARS-CoV-2, taken within the last 72 hours, must be shown.

Cable car and lift facilities

Please always carry a FFP2 mask (Ischgl) or at the very least a mouth/nose mask (Samnaun) with you and use this in the appropriately marked areas.

In more detail, the following requirements are valid in this respect:

Cable car and lift facilities


2G - Rule
1G = g
eimpft
(vaccinated)
2G = genesen
(recovered)

FFP2
Mask


Face
covering (FC)

Ischgl ticket sales point x
Samnaun ticket sales point x

Cable cars and covered queuing areas for these in Ischgl
(e.g.  Silvrettbahn A1)

x

Aerial tramways and covered queuing areas for these in Samnaun
(Twinliner L1, Pendelbahn L2)

x

Covered chair lifts in Ischgl
(e.g. Flimjochbahn B2,…)

x

Uncovered chairlifts in Ischgl
(e.g. Höllbodenbahn C1

x x

Covered/uncovered chair lifts in Samnaun
(e.g. Visnitzbahn N2)

x x
T-bar lifts/conveyor belts x x

Exempt from the obligation to wear a FFP2 mask or a MNS are kids aged 6 and under (in Austria) or aged 12 and under (in Switzerland), and people who cannot be expected to wear a mask due to health reasons. The latter must submit an appropriate doctor's note.

In Austria, kids older than 6 years of age until the age of 14 can wear a MNS, under which loop scarves and buffs are covered, in the place of an FFP2 mask.

You must bring your own masks. They can however, also be purchased at our ski pass sales points. Our employees will politely remind you of the compliance with the mask requirement. If you still refuse to wear a mask, we reserve the right to refuse your transportation with our facilities. We therefore ask you to respect and adhere to this requirement, as well as its verification for your own safety, but also for the safety of other guests and our employees.

Similarly, we ask you to be ready with your 2G pass for the duration of your stay in the ski area for any checks.

Mountain gastronomy

Open:
Sattel (service restaurant and sun terrace)
Alp Trida (service restaurant La Marmotte and SB-Restaurant with Sun terrace)
Salaas (SB-Restaurant and sun terrace)
Idalp - Take-away

Mountain gastronomy
 


2G - Rule
1G = g
eimpft
(vaccinated)
2G = genesen
(recovered)


FFP2
Mask


Face
covering
(FC)

Ischgl x
Samnaun x

 

Other areas

Other areas


2G - Rule
1G = g
eimpft
(vaccinated)
2G = genesen
(recovered)


FFP2
Mask


Face
covering
(FC)

Skibus Ischgl x x
Skibus Samnaun x x
Toboggan evening (cable car journey)
(currently not taking place)
x
Parking garages x x
SkyFly - Zipline
(currently out of operation)
x

 

WHAT WE ARE DOING FOR YOU:

General information and Organisation

iSki-Ischgl/mySamnaun App: Please download the free App - for iPhone and Android – to your Smartphone. Our App provides lots of useful functions/information for your holiday.
 

A key component to optimise the queuing areas are our new camera and software systems at the three feeder cable cars in Ischgl (Silvrettabahn A1, Pardatschgratbahn A2 and Fimbabahn A3). These enable us – anonymised of course and therefore in compliance with data protection – to assess the volume of people and analyse mobility levels. The latter enables us to determine and estimate waiting times at individual feeder cable cars.


Waiting times will be shown in real time on your Smartphone, as long as GPS function is activated in the iSki App and you are in Ischgl (this function will be available from the start of December).

provide information regarding our Covid-19 Compliance Guidelines at entrances to conveyance facilities, in cable car cabins, restaurants, sports shops and ski storage areas. We also provide regular information, in multiple languages, by way of relevant announcements in the entrance areas for the feeder cable cars and at ticket sales points.

We have installed hand sanitising facilities at our cable car area and in mountain restaurants for you.

Cable cars and ski buses

Disinfection of cable car cabins: All cable car cabins (Silvrettabahn A1, Pardatschgratbahn A2, Fimbabahn A3, Piz Val Gronda E5, Pardoramabahn F2, Twinliner L1, Pendelbahn L2) are disinfected several times a day. To do this we use special cold mist devices which provide a droplet mist that is long-lasting and is suspended in the air. Within one minute, 99.99% of viruses, bacteria and spores are eliminated from treated surfaces. The active ingredient does not leave behind any residue after use, is 100% biodegradable,non-toxic, ph-neutral and kind to the skin and eyes.

In ski buses and in sports shops and ski stores, First Aid Station / Medical Port in the ski area, and also in our WC facilities and lift cabins, surface/indoor air disinfection measures are carried out daily.

We reserve the right to limit the number of people entering Silvretta Arena Ischgl/Samnaun.

Mountain restaurants

In the majority of seating areas, we have set up new partitions and adapted and expanded hygiene measures in free flow areas. 

All our food/drinks menus can be called up via our iSki Ischgl / mySamnaun App or via the QR code direct in the mountain restaurants and in the cable car cabins at feeder cable car facilities.

Music performances in the restaurants and bars at the cable cars will be solely in the form of ambient music.
Our toboggan evenings will also take place under strict adherence to the relevant safety measures.

Silvrettaseilbahn AG and Bergbahnen Samnaun AG are specifically stepping up the number of cleaning measures. This applies for instance to the cleaning and disinfection of tables/ bar areas in mountain restaurants and of hand rails, door handles and sanitary facilities. We have also reduced the intervals between filter cleaning for ventilation systems.

Miscellaneous

We have devised comprehensive Covid prevention concepts in our cable car facilities and restaurants.

People who have health complaints can get in touch with officials from the cable car companies at any time. We have several Corona safety officers.

 

Masks are no longer compulsory in the work place for staff due to generally tightened Covid measures.

WHAT YOU CAN DO TO ENSURE SAFE CONDUCT WITH AND FOR ONE ANOTHER:


Where possible, please ventilate cable car cabins during the journey.


We recommend keeping a distance of at least 2 metres from people, who do not live in the same household as you.


Please pay heed to general hygiene rules and wash your hands regularly. Sanitiser dispensers are available in cash desk areas and in mountain restaurants.


Please do not leave used protective masks or tissues in cable car cabins, rather, ensure they are properly disposed of. Bins are available in station areas.
 


Please follow recommended guidelines for conduct and the instructions provided by our on-duty staff, in particular those relating to hygiene measures.
 


Where possible, use contactless payment.
 


If you show symptoms that may indicate you have a COVID-19 infection (fever, coughing, sore throat, loss of smell/taste,...), please remain in your accommodation and contact the Reception desk where you are , or a doctor.
 


Please act responsibly and protect yourself and the health of others. Install and activate the updated iSki Ischgl or mySamnaun App. This will mean you always have the latest information.

In case of forced closure of the cable cars, border closure or travel alert due to COVID-19, the following refund policy applies, provided that the relevant official orders continue until the scheduled end of the winter season: :

  • For multi-day ski passes, the difference between the purchase price and the purchase price of a ski pass, the validity period of which corresponds to the number of usable days up to the closure, will be refunded.
    Refund amount = ticket price – ski pass price for usable days
  • Holders of season tickets are entitled to a refund if they have used these less than 20 days up to the time of closure. The refund amounts to 1/20 of the (reduced) ticket price multiplied by the – based on the upper limit of 20 days – number of skiing days not utilised. The refund amount is limited to 75% of the (reduced) purchase price. The usage days in the summer months will not be taken into account.
     
    Refund amount= ticket price x (20 - usage days)
    20
  • A refund is only due if the closure of the facilities as required by the authorities, the border closure or the travel alert, makes usage of the offer in all ski areas and/or parts of ski areas (e.g. Ischgl and Samnaun) covered by the respective ski pass impossible.
  • Applications for refunds for multi-day ski passes are to be submitted by 15 May 2022, for season tickets by 30 September 2022, in writing at the respective sales outlet. After the end of this period the refund entitlement will expire.
  • It is the responsibility of the customer to comply with the COVID-prevention measures as required by the respective authorities. If the customer does not comply with these requirements, we are obligated to prohibit the customer from using our transport facilities. In such cases, the right to refund shall be excluded.

OUR PLEASE TO YOU

Respect our health and hygiene compliance measures, enjoy your holiday and stay safe and well.

We are continually evaluating the situation and adapting our Covid-19 Compliance measures to suit any statutory or legal amendments.

Silvrettaseilbahn AG            
Der Vorstand  
Bergbahnen Samnaun AG
Der Direktor

                      

Our newest chairlifts...

Velilleckbahn F1 in Ischgl

und

Visnitzbahn N2 in Samnaun